Refund policy
Because our products are digital downloads, all sales are final.
Once a purchase is completed, you receive immediate access to the digital files (including PDFs and instructional materials). Due to the nature of digital content, we do not offer returns, refunds, or exchanges once access has been granted.
Please be sure to review all product details and compatibility information carefully before purchasing. Our products are designed specifically for use with Showit and require basic familiarity with adding custom code.
If you have questions about a product before purchasing, we’re always happy to help — just email laura@laurajeanroberts.com.
Access Issues & File Problems
If you experience any of the following:
- Trouble accessing your download
- A corrupted or incomplete file
- The wrong file being delivered
Please contact us at laura@laurajeanroberts.com within 7 days of purchase, and we’ll make it right by providing access to the correct files or a replacement download.
No Physical Goods
We do not ship physical products.
No items will be mailed, and no return shipping labels or addresses apply to digital purchases.
Exchanges
Because all products are digital, exchanges are not available.
If you’d like a different product, you’ll need to make a separate purchase.
European Union – Digital Goods Notice
In accordance with EU consumer law, the 14-day cooling-off period does not apply to digital content once the download or access has begun.
By completing your purchase, you expressly consent to immediate access to the digital product and acknowledge that you lose your right to cancel once delivery begins.
Need Help?
If something doesn’t seem right or you have questions about your order, reach out anytime at: laura@laurajeanroberts.com
We want you confidently implementing your Showit code — not stuck or frustrated.